Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study

doi:10.3389/fpubh.2022.853489

	Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study
	Li, Wenjia 1; Shen, Shengwei 2; Yang, Jidong3 ; Guo, Jingyu 1; Tang, Qinghe 4
	2022-02-18
发表期刊	FRONTIERS IN PUBLIC HEALTH (IF:3.0[JCR-2023],3.6[5-Year])
EISSN	2296-2565
卷号	10
发表状态	已发表
DOI	10.3389/fpubh.2022.853489
摘要	BackgroundHow did older adults who had to use online medical service during the COVID-19 pandemic bridge the "digital divide"? Taking Internet-based appointment service (IBAS) as an example, this study aimed to investigate the subjective feelings of older adults and evaluate their user-satisfaction. MethodsThis study was based on data from a questionnaire survey involving 325 outpatients 60 years old in shanghai during the COVID-19 pandemic. The satisfaction of IBAS was evaluated and compared from six domains including convenience, visiting time, correct identification of specialists, on-site assist service, COVID-19 prevention, and privacy protection. Logistic regression analysis was used to investigate the correlation between satisfaction and social factors. ResultsNo significant difference between older adults with or without previous experience using IBAS in terms of overall satisfaction. In the domain of operation difficulty (81.9 vs. 97.5%) and precise medicine (88.1 vs. 96.9%), such as correctly identifying the specialist, the satisfaction of previous user group was significantly higher than that of first-time user group. However, there was no significant difference in the remaining four domains between the two groups. Among the first time IBAS users, the satisfaction was higher than the walk-in registration they used before. Logistic regression revealed that some "intention to use IBAS"-associated social factors such as distance from the hospital, living status, and frequency of hospital visit, were related to the satisfaction of older adults. ConclusionsDriven by the external pandemic and internal intention, older adults would choose and manage network medical resources with their high satisfaction, which essentially demonstrates not only behavioral adjustment but also inner acceptance in older adults. Our findings support the need for promoting the driving force of older adults in using Internet-based medical service as well as transforming the design factors and behavior patterns.
关键词	pandemic older adults digital divide Internet-based appointment service satisfaction aging design
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收录类别	SCI ; SCIE ; SSCI
语种	英语
WOS研究方向	Public, Environmental & Occupational Health
WOS类目	Public, Environmental & Occupational Health
WOS记录号	WOS:000768012800001
出版者	FRONTIERS MEDIA SA
引用统计	正在获取...
文献类型	期刊论文
条目标识符	https://kms.shanghaitech.edu.cn/handle/2MSLDSTB/165008
专题	创意与艺术学院_公共教学平台(T)_人文教育和想象力培育中心创意与艺术学院
通讯作者	Tang, Qinghe
作者单位	1.Univ Shanghai Sci & Technol, Coll Commun & Art Design, Shanghai, Peoples R China 2.Tongji Univ, Sch Med, Shanghai, Peoples R China 3.Shanghai Tech Univ, Sch Creat & Art, Shanghai, Peoples R China 4.Tongji Univ, Shanghai East Hosp, Shanghai, Peoples R China
推荐引用方式 GB/T 7714	Li, Wenjia,Shen, Shengwei,Yang, Jidong,et al. Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study[J]. FRONTIERS IN PUBLIC HEALTH,2022,10.
APA	Li, Wenjia,Shen, Shengwei,Yang, Jidong,Guo, Jingyu,&Tang, Qinghe.(2022).Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study.FRONTIERS IN PUBLIC HEALTH,10.
MLA	Li, Wenjia,et al."Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study".FRONTIERS IN PUBLIC HEALTH 10(2022).